Privacy Policy

This privacy notice explains what to expect when www.mobitm.com collects personal information. It applies to information we collect about visitors to our website who wish to learn more about www.mobitm.com products and services.

www.mobitm.com is committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified while using this website, you can be assured it will only be used in accordance with this privacy statement.

www.mobitm.com may modify this policy from time to time by updating this page. By using the Service, you agree to the terms of this Policy and consent to the processing of your information, including personal information, as described here. If you do not agree, please do not use the Service and do not grant permissions when prompted.

Visitors to Our Website

When someone visits www.mobitm.com, we collect standard internet log information and details of visitor behaviour patterns. This helps us understand metrics such as the number of visitors to different pages. This information is collected in a manner that does not identify individuals. We do not attempt to discover the identities of visitors and we do not associate data from this site with personally identifiable information.

If we ever plan to collect personally identifiable information through our website, we will clearly explain this at the point of collection, including how we intend to use it.

Complaints or Queries

www.mobitm.com strives to maintain the highest standards when collecting and using personal information. We take complaints seriously and encourage users to contact us if they believe our practices are unfair, misleading, or inappropriate. Suggestions for improving our procedures are also welcome. All correspondence should be sent to the address provided below.

What Information We Collect

We may collect or access certain types of information, including personal information, when a User accesses our Services or interacts with features, activities, or resources on our platform. This may include:

• Name
• Email address
• Address
• Phone number
• Unique device ID (persistent or non-persistent)
• Hardware type
• Operating system version
• Device name
• Location (based on IP address or device permissions)
• Network information
• Demographic information

Users may decline to provide personal information; however, doing so may limit their ability to access certain features of the Services.

Permissions We Request

Our application may request the following permissions:

• Location & Bluetooth

Required for searching and pairing portable card-swipe devices that communicate via Bluetooth, including when the app is not in active use.

• Contact List

Used to allow users to select contacts for services such as Recharge and Utility. Requires READ CONTACTS and READ PHONE NUMBERS permissions.

• External Storage (Documents, Images, Videos)

Required for uploading KYC documents, onboarding retailers, downloading receipts, FAQs, and other documents.

• Camera

Used for document scanning, uploading, selfies for profile verification, and QR scanning.

• Microphone

Used for sending recorded messages to our chatbot.
Users may revoke these permissions at any time via their device settings.

What We Do with the Information

We may use your personal information to:

• Administer and operate the Services
• Personalize the Services
• Provide user-specific direct links
• Process transactions
• Process installations
• Send important notices
• Perform data analysis and research to improve services
• Troubleshoot issues and understand usage trends
• Conduct marketing and promotional activities

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing and improving our Services
• Meeting legal, regulatory, tax, accounting, or reporting requirements
• Resolving disputes
• Enforcing our agreements

Typical retention periods:

• Account-related information: Retained for the duration of the user's account, plus 5 years after account closure to comply with regulatory and audit obligations.
• Transaction and KYC records: Retained for 5 to 10 years, depending on applicable laws.
• Log and technical data: Retained for 12 to 24 months, unless required longer for security or fraud-prevention purposes.
• Permissions/consent records: • Retained as long as legally required to demonstrate compliance. Once retention periods expire, data is securely deleted, anonymized, or archived as required.

Transferring Information

You consent to us transferring your personal data to companies inside and outside the EEA solely for the purposes described above . We take reasonable measures to ensure that your information remains secure and confidential.

Changes to This Privacy Notice

We review this privacy notice regularly.

This privacy notice was last updated in November 2025.